Refund Policy
Last updated: June 2026
This Refund Policy explains how refund requests are reviewed for Specialized Digital SaaS subscriptions and custom build services.
1. Subscription payments
Subscription payments may be eligible for review if a technical issue prevents access to the service and we are unable to resolve it within a reasonable time.
2. Annual plans
Annual plan refund requests are reviewed case by case. Approved refunds may be prorated depending on usage, account status, and the reason for the request.
3. Custom build payments
Custom build fees cover planning, configuration, development, and implementation work. Because this work begins after approval, custom build payments may be non-refundable once work has started, unless otherwise agreed in writing.
4. Duplicate or mistaken payments
If you believe you were charged twice or paid by mistake, contact us as soon as possible. Verified duplicate payments will be reviewed for correction or refund.
5. How to request a refund
Submit your request through the Contact page. Include your business name, account email, payment date, amount, and reason for the request.
6. Processing time
Approved refunds are processed through the original payment method where possible. Processing times may depend on the payment provider and bank.