Refund Policy

1. General refund policy

Payments for Specialized Digital SaaS are generally non-refundable, except where required by applicable law or when Specialized Digital approves a refund request.

Canceling a subscription stops future renewal charges, but it does not automatically refund charges that have already been paid.

2. Subscription payments

Monthly and annual subscription payments are generally non-refundable once charged.

A refund request may be reviewed if:

• you were charged by mistake;
• you were charged more than once for the same subscription period;
• you were charged an incorrect amount;
• a verified technical issue prevented access to the paid service and we were unable to resolve it within a reasonable time; or
• a refund is required by applicable law.

Approved subscription refunds may be full or prorated depending on the situation, account usage, service access, and applicable law.

3. Annual plans

Annual plans are generally non-refundable after payment, except where required by applicable law or approved by Specialized Digital.

If an annual plan refund is approved, the refund may be prorated based on account usage, time used, service access, and any discounts applied.

4. Custom build and customization payments

Custom build and customization fees cover planning, consultation, configuration, development, testing, implementation, and related project work.

Because work may begin after approval, custom build and customization payments are generally non-refundable once the project is approved, scheduled, started, or delivered, unless otherwise agreed in writing or required by applicable law.

If work has not yet started, Specialized Digital may review the request case by case. Any approved refund may exclude payment processing fees, administrative work, planning time, consultation time, or completed preparation work.

5. Duplicate, mistaken, or incorrect payments

If you believe you were charged twice, paid by mistake, or were charged the wrong amount, contact us as soon as possible.

Verified duplicate, mistaken, or incorrect payments will be reviewed for correction or refund. Approval may depend on payment provider records, bank records, account activity, and the reason for the request.

6. Refund request timeframe

Refund requests should be submitted as soon as possible after the charge.

For accidental, duplicate, or incorrect charges, please contact us within 14 days of the payment date so we can review the request promptly.

Requests submitted after this period may still be reviewed, but approval is not guaranteed unless required by applicable law.

7. No free subscription refunds

Specialized Digital does not currently offer a free subscription plan. This Refund Policy applies only to paid subscriptions, paid customizations, and paid custom build services.

8. How to request a refund

Submit your request through the Contact page or support email. Include:

• business name;
• account email;
• payment date and payment amount;
• payment method or provider;
• reason for the refund request; and
• any receipt, invoice, or proof of payment.

9. Processing time

If a refund is approved, it will usually be processed through the original payment method where possible.

Processing times may depend on the payment provider, bank, card network, and customer location. Payment provider or bank fees may not be refundable.

10. Changes to this policy

Specialized Digital may update this Refund Policy from time to time. The updated version will be posted on the website with the latest updated date.